HR-IT-101 – IT Technician, Cybersecurity and AI Agents

Icentia is a company based in Quebec City that, with its innovative products and analysis service, is democratizing ambulatory medical testing for diagnostic purposes.

Because we operate in the medical field, the reliability and security of our technology infrastructure are essential. Icentia is looking for an IT Technician who will provide quality support to our teams in Quebec, across Canada, in the United Kingdom, and in the United States, protect our systems against cybersecurity threats, and support our artificial intelligence initiatives.

At Icentia...

• We put the patient first, always and without exception.

• We take pride in our work.

• We take ownership of our deliverables.

• We work together, both in person and remotely.

• We collaborate with our internal and external customers to deliver the products they need.

A typical day …

• For Icentia's IT infrastructure and corporate cybersecurity will allow you to:

  • Support and maintain the local infrastructure of the Quebec City offices

  • Manage and maintain the IT equipment inventory

  • Support remote employees in Quebec and across Canada

  • Support the local office infrastructure and employees in the United States (New York State)

  • Manage Icentia's Microsoft tenant

  • Act as the point of contact with and between our IT and cybersecurity partners

  • Analyze and manage alerts from our cybersecurity tools

  • Propose improvements

• For the application security of Icentia's software will allow you to:

  • Participate in technology watch on web application cybersecurity

  • Assess the gaps between global application cybersecurity standards (OWASP, NIST) and the implementation of Icentia's applications

  • Propose solutions to close these gaps

  • Help prepare responses to our clients' cybersecurity questionnaires

• Icentia's AI Transformation will allow you to:

  • Lead the deployment of AI agents at Icentia

  • Train users on their optimal use

  • Automate workflows using AI agents

Ideally, you have…

• 5 years of experience

  • in network administration (LAN/WAN, VPN, firewall, Wi-Fi)

  • in managing Microsoft 365 / Azure AD (Entra ID) environments

  • in administering Windows and Linux workstations

  • in IT inventory management and hardware lifecycle

• Experience in remote support and multi-site management

• Knowledge of SIEM / SOC tools and cybersecurity alert management

• Familiarity with compliance requirements and regulatory frameworks (e.g., Quebec's Bill 25, GDPR, etc.)

• Ability to interact with external IT/cybersecurity vendors and partners

• Enjoys collaborating with and supporting colleagues

• Demonstrates autonomy and strong prioritization skills

• Bilingual in French and English

And if you also have experience with…

• Knowledge of OWASP standards (Top 10, ASVS) and NIST

• Experience in vulnerability assessment and gap analysis

• Understanding of web application architectures (API, cloud, microservices)

• Ability to propose technical remediation recommendations

• Active technology watch in application cybersecurity

• Basic knowledge of generative AI and its business use case

…then we’d love to have you on our team!

HR-SAL-101 – U.S. Sales Representative

We are seeking a dynamic and entrepreneurial U.S. Sales Representative to drive adoption of our cardiac diagnostic test among cardiologists, hospitals and independent diagnostic testing facilities (IDTFs). This role requires direct engagement with physicians. Success depends on demonstrating clinical efficacy, building confidence, and ultimately generating recurring prescriptions.

The ideal candidate will bring a strong track record of physician-facing sales, preferably with cardiologists, and thrive in a growth-stage environment where initiative, persistence, and credibility are key.

Key Responsibilities

• Physician Engagement: Meet with cardiologists, electrophysiologists, and clinic managers to present the clinical and operational value of the test.

• Education & Demonstration: Communicate clinical evidence, patient compliance advantages, and workflow benefits to drive trial adoption.

• Sales Execution: Achieve conversion targets by moving physicians from initial trial to consistent prescribing.

• Account Development: Identify, qualify, and nurture leads among cardiologists, medical practices, and IDTFs.

• Market Feedback: Provide structured feedback to management on client needs, objections, and competitor activity.

• Collaboration: Partner with internal teams to ensure seamless onboarding and support for new accounts.

Qualifications

• 3–5+ years of experience in medical sales, preferably selling diagnostic tests, pharmaceuticals, or other clinically driven solutions.

• Strong network or proven ability to build relationships with cardiologists and specialty physicians.

• Consistent track record of exceeding sales targets in a competitive healthcare environment.

• Ability to present and discuss clinical data persuasively with physicians.

• Entrepreneurial mindset: self-starter, adaptable, comfortable in a growth-stage company.

• Willingness to travel regionally and nationally as required.

Why Join Us?

• Opportunity to launch a disruptive solution.

• Be part of a lean, ambitious team shaping U.S. market entry.

• Competitive compensation package including base salary, commission, and benefits.

• Significant career growth potential as operations expand.